Refund policy

Returns & Refunds

If you are unhappy with the items you have purchased from us for any reason, please contact us straight away. Under the 'Distance Selling Regulations' if you change your mind for any reason you have the right to return perfectly good equipment for a refund of the purchase price and outgoing carriage charge within 14 days of receipt. Goods must be in resalable condition and returned well packed at your expense.

 

This cover does not apply to bespoke items such as scans from negatives, photographic prints etc, where products are custom made especially for you. Such items can only be returned if they are faulty. Should any goods be faulty or arrive damaged or not materially match the description on our website you may return them to us within a reasonable time. We will refund the purchase price along with the cost of the outgoing and return carriage charges.