Your privacy is as important to us as it is to you.
Here is how we deal with your visit to our website.
For the purposes of the Data Protection Act 1998, we are the ‘data controller’ (i.e. Glenn Craven Limited is responsible for, and controls the processing of, your personal data).
Personal data we may collect about you
We will obtain personal data about you including but not limited to your name, address, contact information, and payment details
How we use your personal data
We will use your personal data to/for:
- help us identify you and any accounts you hold with us;
- research, statistical analysis and behavioural analysis;
- customer profiling and analysing your preferences;
- marketing (for further information see ‘Marketing and opting out’ below);
- fraud prevention and detection;
- billing and order fulfilment;
- customising this website and its content to your particular preferences;
- notify you of any changes to this website or to our services which may affect you;
- security vetting; and
- improving our services.
Marketing and opting out
We may share your personal data with organisations who are our business partners and we or they may contact you (unless you have asked us or them not to do so) by mail, telephone, text message, email, fax or other means appropriate with information on (including but not limited to) products, services, promotions, special offers and charitable causes which may be of interest to you. If you prefer not to receive any further direct marketing communications from us or our business partners, you can opt out at any time. See further ‘Your rights’ below
Disclosure of your personal data
We may disclose your personal data to:
our agents and service providers (e.g. providers of web hosting or maintenance services);
law enforcement agencies in connection with any investigation to help prevent unlawful activity;
our business partners in accordance with the ‘Marketing and opting out’ section above; and
any regulators within whose jurisdiction we operate from time to time.
Keeping your data secure
We will use technical and organisational measures to safeguard your personal data. Whilst we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data which are transferred from you or to you via the internet.
We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention, compliance or charitable purposes.
Information about other individuals
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
give consent on his/her behalf to the processing of his or her personal or sensitive personal data for the purposes and reasons set out in this Policy; and
receive on his/her behalf any data protection notices.
keep track of the details you have provided and take you through any process on the website;
recognise you whenever you visit this website (this speeds up your access to the site as you do not have to log on each time);
obtain information about your preferences, online movements and use of the internet;
carry out research and statistical analysis to help improve our content, products and services and to help us better understand our visitor requirements and interests;
target our marketing campaigns and those of our partners more effectively by providing interest-based advertisements that are personalised to your interests; and
make your online experience more efficient and enjoyable.
We may work with third-party suppliers who may also set cookies on our website, for example Facebook, Twitter and Youtube. Third-party suppliers are responsible for the cookies they set on our site. If you want further information please go to the website for the relevant third party.
How to turn off cookies
If you disable cookies, please be aware that you may lose some of the functionality of this website.
You have the right, to request access to your personal data which we process. If you wish to exercise this right you should put your request in writing, include proof of your identity and address.
You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right you should put your request in writing provide us with enough information to identify you and specify the information that is incorrect and what it should be replaced with.
You also have the right to ask us to stop processing your personal data for direct marketing purposes. If you wish to exercise this right you should put your request in writing, an email is acceptable. Please provide us with enough information to identify you.
Our contact details
We may change this Policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version which will apply each time you access this website.